Grievance contact
Last updated 2026-09-20
If something on Boltlap has harmed you, or a request of yours has been ignored, this is the route that has to answer.
Who handles it
- Grievance officer
- Vineeth Pawar
- hello@boltlap.com
- Postal address
- Not published yet. Ask by email and it will be sent to you.
Boltlap is run by Vineeth Pawar as an individual. There is no company and no support team, so the officer named above is a person who will read your message himself.
What to send
Enough to find the thing you are complaining about. If it concerns a live session, the room code and roughly when it ran matter most, because a nickname alone often will not identify a guest. Say what you want done.
How long it takes
| Stage | Within |
|---|---|
| Acknowledged | 3 hours |
| Unlawful or harmful content acted on | 36 hours |
| Resolved, with a decision explained | 7 days |
What this route covers
- A nickname, question or session that is abusive, obscene or targets someone.
- Content that infringes your copyright or trade mark.
- A privacy request that has not been answered: access, correction or deletion. See privacy.
- A host using a session report for something they did not tell players about.
- Anything else where you think Boltlap has got it wrong.
If you are not satisfied
If the answer does not resolve it, you can take a data protection complaint to the Data Protection Board of India. Nothing on this page limits any right you have in law.
Boltlap is in pilot. This route is live now, before the first public session, because a complaints route that arrives after the harm is not a route.