Help

When something goes wrong

Boltlap is in pilot and there is no support desk. There is one person, and the address below reaches him.

If you are playing

I have a code but it says the room is not open

The host has not started it yet. The screen checks again on its own, so leave it open and look up.

It says the code is not found

Check the digits against the wall. A code only works while its session is running.

My phone went to sleep and I lost the question

Open the page again. You keep your seat and your score, and you land on whatever is happening now.

It says too many tries

A lot of attempts came from your network. Wait for the countdown, then try again.

Nothing loads on the venue wifi

Run the network check below, then switch to mobile data and tell the host.

Nobody can join

Run the network check on the venue wifi. If the live connection fails there, the room will not work on it.

I pressed a button and nothing happened

Buttons only appear when the room will accept them. While a question is running you close answers first, then reveal.

Someone joined twice

They opened it on a second device. The newest one wins and the old screen says so.